The main drivers of 3Gen Consulting are its people and processes. 3Gen was one of the first in its segment to offer world-class training to its team, and the first to introduce mandatory on-going up-skilling programs through strong domain experts and industry leaders. The training programs of 3Gen were not only emulated by competitors, but also successfully franchised out to some educational and training institutions. 3Gen is among the first few companies to introduce the process-oriented approach to customer satisfaction. Treating all stakeholders in the process as clients, internal or external, we have integrated real time metrics for workflow management, quality control, and reward management. At a time when the global healthcare documentation industry was still undecided about quality measurement parameters, we evolved our own quality standards based on the Association for Healthcare Documentation Integrity (AHDI) guidelines and offered our clients quality audits on several of our processes. The same data is analyzed and used to improve internal mechanisms and assure quicker and better service to all clients.

3Gen Consulting has been an innovator throughout its years. We embraced security and confidentiality standards early on and insisted that all partners and associates adhere to it. We also share and disseminate the best industry practices with our clients and employees in order to improve the global perception of the quality of services outsourcing partners like us have to offer. We always encourage our employees and management to bring forth innovative solutions that could revolutionize processes. Most of our innovations come from our employees, who are encouraged and incentivized to create new processes that would eventually help clients in improving productivity and accuracy through systematic automation. This thought process is supported by a world-class in-house software innovation team that can turn most ideas into reality.