From The Desk of CEO

2023 Revenue Cycle KPIs to Address Challenges from Denials in Medical Billing and Beyond

Healthcare provider finance is moving into an entirely new era. As margins continue to be strained, CFOs are facing new challenges such as the end of the public health emergency, staffing shortages, and millions potentially being thrown off the Medicaid ...
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The Future of Medical Coding Isn’t AI – It’s Collaboration

One of my greatest concerns around AI isn’t that it’s going to one day go rogue and cause massive issues for some unfortunate provider. I believe the chances of that are slim to none. My deepest concern is potential missed ...
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The COVID-19 Public Health Emergency Is Ending – Is Revenue Cycle Ready?

As of May 11, 2023, the COVID-19 public health emergency (the PHE) is ending in the United States. While many are breathing a sigh of relief, revenue cycle ...
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Hospital Revenue Cycle Will Shape the Future of Work in Healthcare

If you’ve looked at trends of the future of work, you might have noticed something interesting. You’ll see points like hybrid flexibility, addressing employee mental health, closing ...
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Hospital at Home is Here to Stay

The concept of hospital at home – providing hospital-level care inside the patient’s home – is far from ...
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Physician Billing Services Are Experiencing State-Level Disruption

The No Surprises Act has made a stir across the healthcare industry, but it ...
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Is Quiet Quitting Affecting The Revenue Cycle?

“Quiet quitting” has been leading the workplace trend discussion for a while now, which ...
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It’s Time to Focus on Your Own KPIs for Medical Billing Solutions

There are many great recommendations for key KPIs to focus on in evaluating your approach ...
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Surprise Billing: Your Emerging Opportunity in the Patient Experience

From telehealth to public health data reporting, patient-centered initiatives are at the heart of almost all the disruption we’re ...
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The Hospital Revenue Cycle is Entering a New Age of Collaboration

Collaboration has long been important to revenue integrity, but we’re entering an ...
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Refresh Your Patient Engagement and Experience Strategies – Before It’s Too Late

Most hospitals and health systems are years deep into their patient engagement and patient experience strategies. Many have also seen great results – from initiatives ...
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You Thought Cash Flows Mattered Before? They’re More Important Than Ever

While patient volumes aren’t the rollercoaster they were early in the pandemic, for many, they’re still difficult to pin down. But that’s just the beginning. ...
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Labor is the Question of the Decade…and the Answer Is Culture

Providers have been faced with an onslaught of fires and blaring alarms over the last few years, making it easy for revenue cycle leaders to run from emergency ...
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