Healthcare providers are losing significant revenue annually due to several reasons such as inaccurate coding, insufficient documentation, billing and collections mistakes, failure to monitor the medical claims process from beginning to end and not staying updated with industry changes. The optimization of the medical billing process is thus essential to ensure long-term, sustained operations for healthcare providers to maximize reimbursement, increase accuracy, and avoid audits. From streamlining the collections process to eliminating reimbursement denials, all while satisfying HIPAA requirements, adds a lot of complexity to medical billing.
We are here to keep up with your needs! 3Gen is a leading medical billing services company delivering a comprehensive range of medical billing solutions to healthcare organizations. When you outsource to us, we aim to deliver the best-in-class medical billing services, which enables providers to accelerate its pace of revenue generation, increase overall efficiency, and reduce operational costs.

We check eligibility with the patient’s insurance provider to ensure they qualify for a service. Verifying eligibility and obtaining prior authorization is vital as it provides a clear understanding regarding insurance coverage and patient’s responsibility to pay. This in turn helps providers submit clean claims, minimize denials, reduce write-offs and increase collections.
Our eligibility verification & prior authorization services include:
Patient demographics entry is a critical step in generating an insurance claim. Incorrect demographic information is one of the leading causes for claim denials. Similarly, accurate charge capture will reduce instances of revenue loss.
Our patient demographics & charge entry services include:
Medical coding is a crucial component of the revenue cycle process. It is imperative that rendered services are coded correctly. This includes the appropriate use of CPT, HCPCS, ICD codes and modifiers. With the vast expertise that our medical coders bring, we are able to efficiently and accurately code services in compliance with guidelines. We pride ourselves to have a separate audit team who specialize in comprehensive review of the services coded.
Our medical coding services include:
We carefully scrutinize each EOB/ERA from insurance companies and make adjustments accordingly. Our team posts payments, co-insurance and deductibles and makes insurance adjustments. Additionally, we do secondary claims submission and patient statements. Denials are assigned to the denial management team for further pursuit.
Our payment posting services include:
A/R follow-up is vital after claim submission. It identifies the adjudication status of the submitted claim and helps in understanding the claim outcome. Early notification of a denial helps correct the claim at the initial stage and saves it from becoming ‘untimely’ for appeals or corrections.
Our accounts receivable management services include:
This is one of the most critical verticals of the revenue cycle process. A major portion of revenue is stuck here in the form of denied claims and requires additional attention. We have a dedicated team for denial management who are experienced in identifying different types of denials and providing corrective action for them. We send out periodic reports to providers by identifying common denial types and ways to avoid it for future submission.
Our denial management services include:
Credit balances can be a significant compliance risk if not managed well. Credit balances result from overpayment from insurance companies or excess payment by patients. Thus, credit balance resolution is essential to remain in compliance, clean A/R and also improve patient satisfaction.
Our credit balance resolution services include:





















Our team stays updated with CMS regulations, payer-specific guidelines, and ICD/CPT code updates to ensure compliant and accurate billing. As a top-tier medical billing company in the USA, we also integrate scrubbing tools and conduct multi-layer audits to minimize denials and compliance risks.
Unlike generic medical billing services providers, 3Gen offers tailored solutions for over 30 specialties including home health, cardiology, orthopedics, radiology, and behavioral health. Our coders are AAPC-certified and trained in specialty-specific nuances, ensuring optimal reimbursement and faster revenue cycles.
Absolutely. Our infrastructure supports both independent clinics and large, multi-state healthcare organizations. As one of the best medical billing companies for scalability, we offer dynamic resource allocation, custom dashboards, and flexible integrations with major EHRs like Epic, Athena, eClinicalWorks, and Cerner.
We don’t just resubmit — we analyze the root cause, identify payer trends, and implement systematic fixes. Our intelligent denial management process uses real-time analytics and dedicated follow-up teams to reduce your denial rate over time, giving you a long-term revenue lift — a key differentiator for top medical billing providers.
We offer real-time dashboards, customized reports, and weekly review calls so clients never feel out of the loop. Our client success model ensures that you retain visibility and control over financial KPIs, even while outsourcing to one of the most trusted medical billing services companies.
Our performance is measured through metrics like Days in A/R, First Pass Acceptance Rate, Denial Rate, Net Collection Rate, and Patient Pay Rate. As a data-driven medical billing agency, we tailor our SLAs to your goals — whether it’s cash flow, compliance, or patient satisfaction.
Reach out to us today to learn more.