Patient Calling Executive Jobs Pune | 3Gen Consulting
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Patient Calling Executive

Support patient-facing revenue cycle operations by managing billing-related communications, addressing payment inquiries, and ensuring accurate documentation while maintaining compliance and delivering a positive patient experience in healthcare Jobs.

Job Description

Key Responsibilities

  • Manage inbound and outbound calls regarding medical bills, account statements, and payment-related inquiries.
  • Provide clear explanations of billing information, outstanding balances, and available payment options.
  • Assist patients with resolving billing concerns and escalate complex issues to appropriate teams when necessary.
  • Maintain accurate records of all interactions within patient management and billing platforms.
  • Ensure compliance with HIPAA regulations and uphold patient privacy standards.
  • Coordinate with billing, accounts receivable, and authorization teams to facilitate timely issue resolution.
  • Gather patient feedback and contribute to initiatives aimed at enhancing service quality and the overall patient experience.
  • Achieve established performance standards related to quality, productivity, and customer satisfaction.

Qualifications

  • Minimum of two years of experience in patient calling, healthcare customer support, or patient financial services.
  • Familiarity with revenue cycle management processes and healthcare billing operations.
  • Understanding of U.S. healthcare systems, payer workflows, and denial management fundamentals.
  • Bachelor’s degree or equivalent relevant experience.
  • Certifications in healthcare billing or revenue cycle management are considered an advantage.

Skills

  • Strong analytical and problem-solving abilities with keen attention to detail.
  • Proficiency in billing applications, patient management systems, and Microsoft Office tools.
  • Excellent verbal and written communication skills with the ability to convey billing information effectively.
  • Ability to work independently, prioritize responsibilities, and manage high-volume call environments.
  • Strong customer service orientation with a professional and empathetic approach.

Additional information

  • Training on client-specific systems and workflows will be provided.
  • The role requires a high level of accuracy, documentation integrity, and compliance adherence.
  • Opportunity to collaborate with U.S. healthcare providers and gain experience in patient-focused revenue cycle operations.

Highlights

Bag Type
Full-Time
Location Location
Pune Office
FunctionsDepartment
Patient Calling
Posted Working Day
Monday To Friday
AdminShift
Night Shift
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