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Patient Calling Executive

Responsible for managing patient-facing billing communications, resolving payment inquiries, and supporting revenue cycle outcomes through accurate documentation and compliant patient interactions.

Job Description

Key Responsibilities

  • Handle inbound and outbound patient calls related to medical bills, statements, and payment inquiries
  • Explain billing details, balances, and payment options to patients in a clear and professional manner
  • Assist patients with resolving billing questions and escalating complex issues as required
  • Accurately document all patient interactions in patient management and billing systems
  • Ensure strict adherence to HIPAA regulations and patient confidentiality standards
  • Collaborate with internal billing, AR, and authorization teams to resolve patient issues efficiently
  • Capture patient feedback and identify opportunities to improve service quality and patient experience
  • Meet defined quality, productivity, and customer service benchmarks

Qualifications

  • Minimum 2 years of experience in patient calling, healthcare customer service, or patient financial services
  • Working knowledge of revenue cycle management processes and healthcare billing workflows
  • Understanding of U.S. healthcare systems, payer processes, and denial fundamentals
  • Graduate degree or higher, or equivalent relevant experience
  • Additional certifications in healthcare billing or revenue cycle management are a plus

Skills

  • Strong attention to detail with logical thinking and problem-solving abilities
  • Proficiency in billing systems, patient management platforms, and Microsoft Office applications
  • Excellent verbal and written communication skills with the ability to explain billing information clearly
  • Ability to work independently, prioritize tasks, and manage high-volume call workflows
  • Strong patient service orientation and professionalism

Additional information

  • Client-specific systems and process training will be provided
  • Role requires high documentation accuracy and compliance adherence
  • Opportunity to work closely with U.S. healthcare providers and patient-facing revenue cycle operations

Highlights

Bag Type
Full-Time
Location Location
Pune Office
FunctionsDepartment
Patient Calling
Posted Working Day
Monday To Friday
AdminShift
Night Shift
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