At 3Gen Consulting, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with applicable data protection regulations, including HIPAA, SOC 2, and ISO 27001:2013 standards.
- Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and job title (e.g., when you fill out a form or contact us).
- Healthcare Information: Protected Health Information (PHI) as part of our services, handled strictly in accordance with HIPAA regulations.
- Technical Information: IP address, browser type, operating system, and cookies for website analytics and performance improvements.
- How We Use Your Information
We use your information for:
- Providing healthcare revenue cycle management, coding, and consulting services.
- Responding to inquiries, providing support, or fulfilling service requests.
- Improving our website, products, and services.
- Complying with legal, regulatory, and contractual obligations.
- Sending you relevant updates, newsletters, or marketing communications (you may opt out at any time).
- Data Security & Compliance
We take the protection of your data seriously.
- HIPAA Compliance: We maintain safeguards for the confidentiality and security of PHI.
- SOC 2 Type II & ISO 27001:2013 Certified: Our systems and processes meet stringent security, availability, and confidentiality requirements.
- Access Controls: Only authorized personnel have access to sensitive data, based on role and necessity.
- Data Encryption: All sensitive data is encrypted during transmission and storage.
- Sharing of Information
We do not sell, rent, or trade your personal information. We may share data only when:
- Required by law or regulatory authorities.
- It is necessary to deliver services (with HIPAA-compliant business associates and partners).
- With your explicit consent.
- Cookies & Tracking
Our website uses cookies to enhance user experience, analyze traffic, and improve our services. You can disable cookies in your browser settings, though some features may not function properly.
- Your Rights
You may:
- Request access to the personal information we hold about you.
- Ask us to correct or delete your personal data, subject to legal and contractual requirements.
- Opt out of receiving marketing communications.
- Data Retention
We retain personal and healthcare data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.
- Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted with an updated “Effective Date.”
