Hemant is a seasoned executive leader with deep domain expertise in US Healthcare management practices. He has over 26 years of experience in the healthcare field out of which 13 years have been in running & consulting several mid-to-large medical practices/clinics, across different specialties in the US.
Over the past thirteen years, in running his own company, he has established himself as a leader in the industry. He is instrumental in providing thought leadership to his US clients and providing services & solutions that are unique to the market. Having spent half of his professional life working for healthcare firms in the US and then, also understanding the back end transition & delivery issues of outsourcing to India, he brings to the table a unique combination, a rarity, which gives him the leverage to immediately understand the critical issues and pain points of a client, the lack of adequate processes within an organization, shortcomings of an employee and other such critical issues which can be immediately addressed within a short period of time. He has implemented several best practices within the company, that clients, within a very short period find a lot of value in not just in terms on ROI but also in production and quality processes.
Having done his MBA and a Diploma in Management Information Systems from the US, Hemant has a strong educational background and thrives on taking new challenges and providing promising solutions to ensure complete client satisfaction.
Swapna Patel currently serves 3Gen Consulting as Director of Corporate Development with over a decade of experience in Healthcare Sales & Marketing. She is currently responsible for corporate business development, channel partnerships, client relations and account mining at 3Gen and operates from Georgia. Her area of expertise lies in designing customized solutions for clients by mapping their needs with solutions offered and enable them to meet their business requirements. With over years of experience in the revenue cycle industry, Swapna understands the provider healthcare ecosystem well and serves as a SME to different provider groups.
Swapna has completed her Bachelor of Science in Psychology & Sociology from Georgia State University and also completed her Masters of Science in Professional Counseling.
Akshay Patwardhan is currently serving the role of the Director of Operations at 3Gen Consulting. With over 10+ years of experience handling healthcare operations, Akshay has worked across multiple provider specialties and has acquired extensive knowledge of provider practice management with core focus on AR and Billing. Currently Akshay is leading a strong team of 500 billers and coders and responsible for quality and operations across huge portfolio of clients. His area of expertise lie in client servicing, quality management and project management.
Akshay has an exceptional track record of managing and leading large teams, analysing customer requirements, identifying areas of improvement and implementing measures to maximize customer satisfaction levels.